Case Study:

Addressing the Spreadsheet Dilemma with IT Asset Management

Market Context

For many businesses small and large, managing IT assets is not a top priority. You’re pulled in many directions and it’s easy to get hyper-focused on improving the business and growing the bottom line. But IT is an integral part of that process. Everything from managing human resources, to recording financial processes, to servicing customers, depends on IT.

Customer’s Problem

An Interfocus client is the North American division of a global transportation and logistics firm. With nearly two dozen offices across the United States, Canada, and Mexico, the firm has over 400 office workers with PCs and laptops and faced the growing complexity of ensuring that all assets were installed with the proper applications, kept patched with the latest security features, and in optimal working condition. Hardware was logged and tracked manually in an Excel spreadsheet, and software management was performed on a machine-by-machine basis, making it easy to lose track or inadvertently skip critical updates.

The LanScope Cat Solution

The client chose Interfocus LanScope Cat for centralized IT Asset Management. With LanScope Cat, this transportation and logistics company:

  • Has achieved centralized management and control over all of their laptops and desktops.
  • Ensures that Microsoft Windows operating systems and software applications are regularly patched and kept current and secure.
  • Monitors and alerts the administrator when removable storage devices like USB data sticks are plugged in, to monitor for unapproved data transfers or the potential introduction of malware.
  • Will adopt LanScope Cat’s mobile device support for their fleet, when these features are available in the 2020 timeframe.

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